She Was Solving The Wrong Problem.
- Priscila Iwama

- 1 day ago
- 4 min read

A woman sat across from me not long ago, asking about her skin.
She had a mark on her face, left behind by Mohs surgery — the kind of precise surgery that removes skin cancer layer by layer until nothing but healthy tissue remains. The surgery had done exactly what it needed to do. What it left behind was a mark that never quite matched the skin around it.
She told me she had tried every concealer she could find. None of them worked the way she needed. She was tired of checking the mirror before leaving the house, tired of the mark showing through by midday.
She decided, right there, to do the procedure the same day — a session of scar color equalization to soften the mark and help it blend with the skin around it.
While my hands worked, she started talking. Not about the mark anymore. About her life.
She told me she hadn't been sleeping well for a long time. She'd taken some melatonin a few times, then stopped, because she didn't want to depend on it.
Her job was the career she'd dreamed of when she was young. Ten years ago, she said, it had been everything she wanted. But somewhere along the way, it had quietly turned into something else. Long commutes. Overtime that never quite ended at the office.
She said she felt off, in a way she couldn't locate. She only knew that lately, she'd started thinking about changing careers entirely.
I thought of someone else while my hands kept working.
And before I could stop myself, I was telling her.
A woman who had worked in marketing for years before she ever wrote to us. She'd found our work online one day, and something about it stayed with her. She'd sign up for a free class about the technique through our training program, then disappear for months without enrolling in the full course. An email would arrive out of nowhere, asking one question, and then silence again. It went on like that for almost two years.
Then one day, she wrote to us. She'd read one of our blog posts, and something in it made her sit down and write out everything at once.
In her email, she told me about a campaign she'd finished a few months earlier. Everyone on the team had celebrated for one afternoon. By Monday, they were already in meetings about the next project. She never saw where her work actually landed. She just knew, somewhere, it had.
She told me she'd also come across a video online around that same time — a former client of ours, thanking the woman who had worked on her scar. She'd watched it late one night, then closed her laptop. A few days later, she opened it and watched it again. She sent it to a friend, with no message. Just the video.
Then she told me what she'd understood from putting those two things side by side.
She said her work had always helped people. She wasn't looking to stop doing that. What she wanted was a different way of finishing that help — something she could see arrive, not something that disappeared into a campaign report someone else would read.
At the end of her work, everyone simply moved on to the next thing. She wanted an ending she could actually witness.
A few weeks later, she enrolled in the full program.
I told her the story while I finished the treatment on her face. Her eyes stayed on the mirror the whole time, but I could tell she was listening to every word.
When I finished, she was quiet for a second.
“That actually makes a lot of sense to me,” she said slowly. “Because I don’t think it’s what I deliver. I like what I deliver. I think it’s just... everything around it.”
That's when she mentioned her children — how she'd missed dinner with them most nights that year, how a trip the week before had meant a whole school event she hadn't been there for.
“You already found something most people spend years looking for,” I told her. “You know you love what you do. So the only question left is — what would you change about how you do it?”
She thought about it for a moment.
“I’d probably ask for a different kind of project. Something where I don’t have to be available twenty-four hours a day.”
It wasn't the work that had been wearing her down.
It was the shape it had taken around her life — one small adjustment at a time, until she barely noticed how much room it had taken up.

I think that's how it happens for most of us.
Nobody decides, in a single moment, to let work take over a life. It happens in adjustments so small they barely register. Lunch a little later. Sleep a little shorter. One email answered after the kids are in bed. One dinner missed, then another, until missing them starts to feel normal.
Somewhere along the way, many of us stop asking whether our lives still fit inside the work we've built. We simply keep making our lives smaller instead.
Until one day, we mistake exhaustion for certainty — and think the only answer is to start over completely.
Sometimes it is.
Sometimes it isn't.
The question that actually matters comes first.
What kind of life am I actually trying to protect? If a scar is quietly asking for more attention than you'd like — whether from surgery, from skin cancer treatment, or from something else entirely — a virtual consultation is available to talk through what's possible.
The Iwama Perspective — a weekly space for women who observe carefully, think deeply, and believe that the most important decisions are often made quietly, long before anyone else can see them.




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